导语

  

    Merriam-Webster’s Medical Office Handbook, Second Edition is a complete guide to running an efficient .and effective medical Office. This practical and comprehensive volume provides essential and up-to-date information on every aspect of keeping a health care office running smoothly.

内容提要

  

    Today’s medical office workers want to focus on providing quality health care for their patients--not on searching for information about efficient office procedures. Merriam-Webster’s Medical Office Handbook, Second Edition gives medical professionals all the information they need about medical office administration in a convenient, easy-to-use volume that’s bound to become the most widely used reference in the medical office.
    This fully revised and updated edition was written by a team of experts in the field of health care administration, in consultation with Joseph Hamburg, M.D., Sc.D., L.H.D., a physician and dean emeritus of the College of Allied Health Professions at the University of Kentucky. This single volume brings together the accumulated wisdom of these respected profes.sionals and offers their advice and practical, step-by-step instructions on using proven office techniques and procedures.
    All of the most essential topics for the modem health care office are covered: medical ethics, medical law, quality of care, managed care, computers in the medical office, personnel policies, records management, dictation and transcription. There is even a guide to medical writing that will help office workers generate clear, easy-to-understand documents and correspondence. And a wealth of special sections, covering everything from career development to medical abbreviations to poison-control centers, makes this one of the most comprehensive medical office references available today.

Preface
1. Medical Ethics
      Understanding Professional Responsibilities, 1 · Respect for
      Persons and for Their Autonomy, 6 · Beneficence, 12 ·
      Justice, 14 · Additional Ethical Responsibilities, 17 ·
      Emerging Issues in Medical Ethics, 20
2. Health Law
      Introduction, 23 · The Physician’s Relationship with the
      Patient, 24 · Regulation by Government, 29 · Certification and
      Accreditation, 32 · The Relationship with Payers, 34 · Handling
      Medical Information, 36 · Leases and Other Contracts, 38 ·
      Liability, 38 ·Conclusion, 44
3. Quality of Care
      The Importance of Quality in Medical Care, 45 · The Definition
      of Quality, 47 · Measuring Quality--Historical Background, 48 ·
      Implementing TQM in the Medical Office, 53 · Integrating
      TQM and QA Activities, 65 · Conclusion, 68
4. Managed Care
      An Evolving System, 69 · HMO Models of Managed Care, 73 ·
      Other Models of Managed Care, 76 · Specialized Managed-
      Care Models, 79 · Managing Utilization in HMOs, 82 ·
      Managing Health Benefits, 85 · Provider System
      Models--Future Potential, 86 · Integrated Health Systems, 91 ·
      Managing the Health of Populations, 96
5. The Computer in the Medical Office
      Introduction, 99 · General Principles and Operational
      Techniques, 100 · Good Computer-Related Work
      Habits, 107 · Computer Networks, 111 · Configuration of
      Office Computer Systems, 112 · The Computer-Literate Asset
      to the Practice, 119 · The Future, 120
6. Medical Office Components
      Business Office Design, 124 · Clinical Office Design, 130 ·
      Medical Office Personnel, 141
7. Personnel Policies
      Introduction, 150 · Personnel Policies Manual, 150 ·
      Recruitment of Medical Office Staff, 153 · The Hiring
      Process, 156 · The Working Relationship, 161 · Terminating the
      Working Relationship, 165 · Legal Requirements of a Working
      Relationship, 169 · Benefits of a Working Relationship, 174 ·
      Death or Disability of a Physician, 176 · Conclusion, 177
8. Human Relations in the Medical Office
      Introduction, 178 · Patient Service, 178 · The Telephone, 184 ·
      Human Relations among Staff Members and with Patients, 195 ·
      Conclusion, 200
9. Health Information Management
      Components of Health Information Management, 201 ·
      Collecting Health Information--Appointments, 206 ·
      Patient Registration Information, 210 · Health Records
      Information--Format, 212 · Health Records
      Information--Content, 217 · Releasing Health
      Information, 226 · Using Health Information for Insurance
      Billing, 233 · Managing Health Information, 237 · Filing
      Systems, 239 · Health Records Retention, 246 · Health Records
      Disposition, 250 · Computer Use in Health Information
      Management, 253
10. Financial Management
      Introduction, 256 · Physician Fees, 257 · Billing and
      Collection, 263 · Banking, 273 · Internal Financial
      Controls, 277 · Budgeting, 279 · Taxes for Medical
      Practices, 280 · Insurance for Medical Practices, 281 ·
      Retirement Plans, 284 · Conclusion, 286
11. Medical Transcription and Correspondence
      The Transcriptionist in the Medical Office, 287 · Dictation/
      Transcription Equipment and Reference Material, 290 ·
      Transcription in Practice, 29 · Medical Correspondence, 302 ·
      Proofreading and Editing, 305
12. A Guide to Punctuation and Style
      Punctuation, 325 · Capitals and Italics, 359 · Plurals and
      Possessives, 380 · Compounds, 388 · Abbreviations, 400 ·
      Numbers, 410 · References, 427
Appendix A. Career Development
      You as the Job Applicant, 431 · Sources for Jobs, 436 ·
      Interviewing, 440 · On the Job, 444
Appendix B. Supplementary Information
      Health Promotion and Disease Prevention, 446 · Schedules of
      Controlled Substances, 449 · Glossary of Managed Care
      Terms, 451 · National Practitioner Data Bank, 453 ·
      Immunization Schedule, 454 · Poison Control Centers, 454 ·
      Selected References, 461
Appendix C. Medical Abbreviations
      and Vocabulary
      Abbreviations, 466 · Frequently Confused and Misused
      Words, 486
Index