导语

  

    Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.

内容提要

  

    'Your customers are only satisfied because their expectations are so low and because no one else is doing better... If you really want a booming business, you have to create Raving Fans.'
    Written in the parable style of the bestselling The One Minute Manager, it uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems and make Raving Fan Service a constant feature, not just a passing fad.
    Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.