导语
内容提要
李晓红主编的《酒店英语综合教程(附光盘高职高专商务英语实训系列教材)》根据国际旅游酒店发展的新形势和新特点,以国际酒店标准为依据,遵循“工作过程为导向”的教学设计理念,依照旅游酒店服务与管理活动的全过程,主要介绍旅游酒店各个相关部门的服务与管理工作等的知识技能,以及相关的语言知识技能和交际技能,注重“互动性、交际性、趣味性和实践性”。本教材结构合理,流程清晰,内容翔实,步步深入,突出实用性,注重旅游酒店服务全过程应用能力的培养。
目录
Part I Front Offi ce Department
Unit 1 Room Reservation
Unit 2 Check-in
Unit 3 Bell Service
Unit 4 Concierge Service
Unit 5 Business Center
Unit 6 Operator
Unit 7 At the Cashier's
Unit 8 Check-out
Unit 9 Dealing with Complaints
Part II Housekeeping Department
Unit 10 Chamber Service
Unit 11 Laundry Service
Unit 12 Room Service
Unit 13 Maintenance Service
Unit 14 Miscellaneous Services
Unit 15 Dealing with Complaints
Part III Food & Beverage Department
Unit 16 Dinner Reservation
Unit 17 Seating Guests
Unit 18 Taking Order
Unit 19 Serving Dishes
Unit 20 Taking Bill
Unit 21 Bar Service
Unit 22 Dealing with Complaints
Part IV Recreation and Convention Service
Unit 23 Recreation and Fitness Services
Unit 24 Banquet & Convention Service
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