导语

  

内容提要

  

    《民航空乘英语实用口语教程(民航运输类专业系列教材高职高专十三五规划教材)》以培养学生空乘服务英语口语职业应用能力为核心，依据教育部高职高专的教学要求及国家相关行业职业规范的知识技能要求，按职业岗位能力需要的原则编写的，整个学习过程以企业典型案例为载体，突出训练学生的综合岗位职业能力。
    教材内容按照航前、登机、起飞前地面服务、安全检查、细微服务、餐饮服务、国际航班、特殊情况、紧急情况、着陆前后等共10个项目28个工作任务，包括航前准备、登机、起飞前地面服务、安全检查、人性化服务、餐饮服务、国际航班、特殊情况、紧急情况、着陆前后。同时，每个工作任务由课前问题、行业情景会话、高频词汇、实用句式、服务技巧与知识拓展等内容构成，涉及民航英语、客舱设备操作、客舱服务与服务礼仪、客舱安全与管理等多方面行业知识等内容。
    本书可作为高职高专、中等专业学校等相关院校空中乘务专业的教学用书，也可作为成人高等教育的同类专业教材，以及作为民航服务人员的参考书及企业培训用书。

Project 1 Preparations before Flights 航前准备
  Task 1　Briefing 航前准备会
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 2　Special Inspection before Boarding 航班特殊检查
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 2 Boarding 登机
  Task 3　Greeting Passengers 问候旅客
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 4　Baggage Arrangement 安放行李
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 5　Seating Assistance 协助入座
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 3 Ground Service before Take-off 起飞前地面服务
  Task 6　On-board Amusements 机上娱乐
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 7　CIP/ VIP/First-Class and Business-Class Service 重要商务旅客/要客/头等舱和商务舱服务
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ . Exercises
  Task 8　Special Passengers 特殊旅客
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 4 Safety Check 安全检查
  Task 9　Special Cases 特殊情况说明
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 10　Cabin Safety Check 客舱安全检查
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 5 Humanity Service 细微服务
  Task 11　Providing Information and Fund-raising for charities 回答问询与慈善募捐
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 12　Entertainment System 娱乐系统
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 6 Beverage and Meal Service 餐饮服务
  Task 13　Beverage Service 饮料酒水服务
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 14　Meal Service 餐食服务
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 7 International Flights 国际航班
  Task 15　Duty-free Sales 免税品销售
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 16　CIQ Forms Filling 表单填写（入境卡、海关申报单、检验检疫/健康卡）
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ . Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 17　Transfer and Culture Diversity 转机与文化多样性
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 8 Special Situations 特殊情况
  Task 18　Lost Items 丢失物品
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ . Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 19　Flight Delay 航班延误
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 20　Complaints Handling 处理机上矛盾、投诉
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 9 Emergencies 紧急情况
  Task 21　First Aid and Medical Assistance 应急医疗救护
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 22　Severe Turbulence 重度颠簸
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 23　Dangerous Goods and Accidental Fire 危险品与意外失火
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 24　Cabin Depressurization 客舱释压
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 25　Hijacking and Explosive Objects Threat 劫机与爆炸物威胁
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 26　Return Flight, Diversion and Emergency Landing 返航、备降与迫降
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
Project 10 About Landing 着陆前后
  Task 27　Preparations before Landing and Special Care 着陆前的客舱准备与特殊旅客照顾
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  Task 28　After Landing 着陆后
  Ⅰ. Warm-up Questions
  Ⅱ. Dialogue
  Ⅲ. Popular Words and Phrases
  Ⅳ. Practical Expressions
  Ⅴ. Tips
  Ⅵ. Supplementary Reading
  Ⅶ. Exercises
  References 参考文献