搜索关键字:KEN BLANCHARD
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最近浏览过的书籍

  • THE ONE MINUTE MANAGER MEETS THE MONKEY
    作者:KEN BLANCHARD
    所属分类:进口图书>>进口图书>>其它图书(进口)
    出版社:FONTANA/Collins
    出版时间:20040101  上架时间:20100520
     This book, one of the most liberating in the extraordinary One Minute Manager library, teaches an unforgettable lesson: how to save time to do what you want and need to do. Step by step, the authors show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper person. By using the Four Rules of Monkey Management, managers will learn to become effective supervisors of time, energy and talent - especially their own.
    定价:72.70
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  • CUSTOMER MANIA
    作者:KEN BLANCHARD
    所属分类:进口图书>>进口图书>>其它图书(进口)
    出版社:FONTANA/Collins
    出版时间:20040101  上架时间:20100520
     Customer Mania!tells the true story of how superlative customer service can empower a workforce and drive a business to huge success. By embracing this philosophy and projecting the vision themselves, everyone helps the company become a leading worldwide success. This practical guide by the author of the international sensations The One Minute Manager and Raving Fans!explores customer service through the story of Yum!, owners of KFC, Pizza Hut and Taco Bell. Providing lessons for business people in any customer-focused organization, it shows how to create a unified, people- first, 'customer mania' culture and how you can make it work for you.
    定价:72.70
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